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Terms and conditions

This page explains the Terms and conditions for using this website

1. About us and this website

This website is operated and governed by DigiBete CIC (“DigiBete”, “we”, “us” or “our”).

It provides information about the DigiBete App and how it supports children and young people with diabetes, their parents and carers, and healthcare professionals. The App is provided by DigiBete CIC as part of an NHS England commissioned service.

 These terms apply to this information website only. They do not cover registration for or use of the DigiBete App, which has separate terms and privacy information. Please see https://www.digibete.org/content/page/app-terms-of-use.

2. Accepting these terms

Please read these terms before using the website. By accessing or browsing it, you agree to comply with them. If you do not agree, you should stop using the website. You may save or print these terms for future reference. Nothing in these terms affects your statutory rights.

3. Purpose of the website

This website provides general information about the DigiBete App and how to access it.

You do not need to register, create an account or log in. The website does not ask you to enter personal or health information.

You cannot use this website to:

access your health records or diabetes data;

receive personalised medical advice;

book appointments or contact your healthcare team;

submit health information; or

communicate with other users.

Any features available within the DigiBete App are governed by the App’s own terms.

4. Medical information and advice

Information on this website does not provide a diagnosis, recommend treatment for an individual or replace advice from a qualified healthcare professional.

Follow your agreed care plan and speak to your healthcare team before changing your insulin, medicines or treatment. Do not delay seeking medical advice because of information you have read on this website.

This website is not monitored for requests for medical help. If you have a concern about your health, contact your healthcare team or an appropriate urgent care service. In a life-threatening emergency, call 999.

5. Content governance and updates

DigiBete manages and reviews website content through its clinical governance, content review and quality assurance processes, as appropriate to the material.

We take reasonable care to provide clear, accurate and current information. However, information about the App, healthcare guidance and linked services may change, and content may occasionally contain errors or become outdated.

We may amend or remove content to reflect service developments, updated guidance or corrections.

Please tell us if you identify information that appears inaccurate or out of date.

6. Access and availability

Access to this website is free. You are responsible for your internet connection, device and any associated provider charges.

We aim to keep the website available, but access may be interrupted by maintenance, technical problems, security issues or circumstances beyond our reasonable control.

We may temporarily suspend or restrict access where reasonably necessary to maintain or protect the website, or withdraw content where the service changes.

7. Accessibility

We aim to make this website accessible and easy to use.

Our Accessibility Statement explains the accessibility standards we work towards, any known limitations and how to report a difficulty or request information in another format.

8. Safe and acceptable use

You must use this website lawfully and in a way that does not compromise its security or interfere with other people’s access.

You must not:

attempt to access systems, servers or information without authorisation;

introduce malicious software or other harmful material;

deliberately overload, damage or disrupt the website;

use automated tools in a way that disrupts its operation or security;

reproduce or use content unlawfully or misleadingly; or

falsely suggest an association with, or endorsement by, DigiBete or the NHS.

We may restrict access or take other proportionate action in response to misuse. Where appropriate, we may report suspected unlawful activity to the relevant authorities in accordance with applicable law.

You should keep your device and browser updated in accordance with the vendor instructions, and use appropriate security measures. Although we take steps to protect the website, we cannot guarantee that it will be free from every security vulnerability or harmful component.

9. Children and young people

Children and young people may use this information website. Parents, carers and responsible adults are encouraged to support them where appropriate to their age and needs.

DigiBete’s safeguarding policies inform the management of content intended for children and young people.

The website does not provide public comments, chat forums or private messaging between visitors.

Website content, including text, images, videos, graphics and logos, is owned by or licensed to DigiBete CIC or the relevant rights holder.

You may view, print or save content for personal, non-commercial reference. Please retain any copyright notices and identify the source when sharing an extract where sharing is permitted.

Further copying, adaptation, publication or commercial use requires the relevant rights holder’s permission unless an applicable licence or the law permits it.

Materials supplied by the NHS or other organisations remain subject to their own copyright and licensing arrangements.

You must not alter or present content in a way that misrepresents its meaning or origin. These terms do not grant permission to use DigiBete or NHS logos, trademarks or branding.

11. Linking to this website

You may share links to this information website, including with families, carers, colleagues and healthcare teams.

Links must accurately describe their destination and must not imply approval, sponsorship or a partnership that does not exist.

You must not display the website within another website in a way that conceals its source or suggests that its content belongs to you.

We may ask you to remove a link or embedded display that is misleading, unlawful or misuses our branding.

This website may link to the DigiBete App, DigiBete’s other websites, app stores and external resources.

Each service has its own terms and privacy arrangements. Please review these before registering, downloading an app or providing personal information.

We do not control independently operated websites or guarantee that their content will remain accurate, available or unchanged. Providing a link does not mean that we endorse everything available through that service.

13. Personal information and cookies

Limited technical information may be collected automatically when you visit, even though the website does not ask you to identify yourself.

The Fair Processing Notice explains what information may be processed, the purposes of processing, the organisations responsible and your rights.

The Cookies information explains any cookies or similar technologies used and how to manage your preferences. Where optional cookies require consent, agreeing to these terms does not provide that consent.

Information processed when you use the DigiBete App is covered by the App’s separate privacy information.

Please see https://www.digibete.org/content/page/app-privacy-policy.

14. Our responsibility

We take reasonable care in operating this website and managing its content. Its general information cannot account for every visitor’s individual circumstances.

Our responsibility for loss or damage arising from the website is subject to applicable law. Nothing in these terms excludes or limits liability for:

death or personal injury caused by negligence;

fraud or fraudulent misrepresentation; or

any other matter for which liability cannot lawfully be excluded or limited.

Your statutory rights remain unaffected.

15. Contact, complaints and concerns

For questions about this website, content corrections, technical problems, accessibility requests or complaints, please email app@digibete,org or contact:visit: https://www.digibete.org/content/page/complaints-procedure

Complaints about the website will be handled through DigiBete’s applicable complaints procedure.

Please do not include personal medical information when reporting a website problem. This contact route does not provide individual medical advice or emergency support.

DigiBete CIC operates this website in accordance with applicable law and the requirements of its NHS England commissioning arrangements.

Our governance and review processes take account of relevant legislation, standards and guidance, including:

the UK General Data Protection Regulation and the Data Protection Act 2018, as amended;

the Privacy and Electronic Communications Regulations 2003, as amended, where applicable to cookies and similar technologies;

relevant Information Commissioner’s Office guidance;

applicable equality, accessibility and human rights duties, including under the Equality Act 2010 and the Human Rights Act 1998 where applicable; and

NHS information governance, confidentiality and information-security guidance relevant to the website and our commissioned role, including Information Security Management: NHS Code of Practice where applicable.

Where confidential patient or service-user information is handled within the commissioned service, relevant frameworks apply.

Where we hold information on behalf of NHS England, we support NHS England in meeting its applicable Freedom of Information Act 2000 obligations.

These frameworks apply according to the activity and information involved. This website provides information only and does not ask visitors to submit personal or health information. The Fair Processing Notice explains how limited technical information associated with visits is processed.

This list is not exhaustive. We review relevant requirements as legislation, guidance and the service change.

17. Changes to these terms

We may revise these terms when the website, service or relevant requirements change.

The revised version will be published here with an updated date and will apply to use of the website from that date. Please check this page periodically.

18. Governing law

These terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over disputes, subject to any mandatory legal rights you have to bring proceedings elsewhere.

If a provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply so far as permitted by law.

Next review due: 1 October 2027