Frequently Asked Questions (FAQ's) for Service Users

The DigiBete App is a free app that helps children and young people living with diabetes, and their families, learn about diabetes and manage it day to day.

It includes:

Age-appropriate videos and structured education in the ‘My Learning’ area.

Practical resources, including carbohydrate counting and recording diabetes information.

Wellbeing support through ‘Coping with Diabetes’.

News and updates from your diabetes team, where your clinic is connected.

Information about local events and peer support.

Developed with healthcare professionals and families, it supports the care and advice provided by your diabetes team. It is available on iOS and Android devices. You will need to ask your diabetes team for an access code for your specific clinic.

Please visit the DigiBete App training page https://www.digibete.org/digibete-app/ and watch ‘The DigiBete App’ film for an overview.

Please visit the DigiBete App training page https://www.youngtype2.org/content/page/app-training-and-support and watch ‘The DigiBete App’ film for an overview.

Check in your phone settings that your text size is set to the smallest size. After you have logged on you can change this back to a bigger text size if needed. If this is still a problem please email our help desk app@digibete.org for assistance with the make and model of your phone and a brief description of the problem.

On the signing in screen there is a ‘forgot clinic code’ link you can click on and your clinic code will be sent to the email address you registered with so you can easily get logged back in quickly.

Please watch the ‘Setting up the DigiBete App’ one minute film on the app training page

https://www.digibete.org/digibete-app/ for a step by step guide.

No, the App can only be downloaded via Google Play or the App Store on a smartphone or tablet. The clinic portal (used by HCPs) by contrast is only accessible via a laptop or desktop computer. For initial training regarding the DigiBete App you can check out our training page on https://www.digibete.org/digibete-app/.

Family sharing is enabled to support care. There can be up to 6 different devices on each registered account using the same login details you create when you first register with the app. Parents will share the same login if their child is under 13 and will support their child to complete the structured learning. If the child is over 13 they will be able to set up their own Digibete App and complete the ‘My Learning’ area and all other areas of the DigiBete App independently if they wish.

Please contact app@digibete.org with the make and model of your phone device so we can resolve this issue.

Please contact app@digibete.org and we will provide you with a central NHS code if you are a carer.

If you click on the settings cog in the top left of the App there is a section called ‘notifications’. Make sure they are enabled here. Also, please check notifications are turned on in your devices’ settings too.

Please contact app@digibete.org with the make and model of your phone device so we can resolve this issue through our dedicated help desk

On the 'My learning area', after completing a section or module you will take a knowledge checker. These are a series of questions to support the consolidation of your learning. When answering the questions you can select more than one answer but to get the question right you must select all the correct answers and no incorrect ones.

If you do not pass the quiz upon completion, you will find out the areas where you answered incorrectly and you can then revisit the learning material or retake the knowledge checker or quiz.

DigiBete is designed for Children and young people up to the age of 25 and their Parents/Carers and supportive family members. For Adults, there is a specifically tailored digital diabetes structured education service that has been commissioned by the NHS which you can access here: Healthy Living with Diabetes